Five Tools

Keep Play a Pastime at Neonstake Casino

Play from 18+ only, and every Neonstake Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and a cooling-off period.

Set Your Limit

MGA/B2C/313/2010 — regulated by Malta Gaming Authority, audited by GLI, SIQ, and iTech Labs since 2010

Safety Basics

What Do I Need to Know Up Front?

You will know who licenses the site, where to call and how to reach support about limits.

Minimum age18+

LicenceMGA/B2C/313/2010 (Malta Gaming Authority)

National registerGAMSTOP

Helpline0808 8020 133

Limits and exclusion[email protected]

Support Tools

Which Tools Sit in My Account?

Five controls in your account, what each one does and the moment it earns its place.

Setting it before play

A deposit limit caps how much you pay in over a day, a week or a month. Switch it on before your first session, while the figure is still a decision rather than a correction.

Cap What You Can Lose

Loss limits stop the account from taking more than a set amount across a period. Choose one if a losing run tends to push you towards a bigger deposit than planned.

Reminder Before It Stretches

A reminder appears after the time you choose, telling you how long you have been playing. Turn it on when sessions have a habit of stretching past what you intended.

Time away for good

Self-exclusion closes your access to play for the period you pick. It suits anyone who wants the account out of reach rather than merely watched.

A pause, then back

A cooling-off period gives you a shorter break without closing anything permanently. Take one when a few days away feels right and you want play waiting at the end.

Right Now

Set Your Limit in the Account

Use this when you want a limit in place before the next session begins.

Where are the controls?

Sign in and open your profile area, where the responsible gambling section sits. Check that the name and currency on screen match your own account.

When losses build up

Pick the limit you want from the list, whether that is deposits, losses or time at play. Read the description under each one before you commit to anything.

Amount and period

Enter your figure in pounds and choose the period, a day, a week or a month. Longer periods usually suit steadier play, so pick the one that fits your habit.

Saved, then checked

Confirm the change and look at the limits screen again to see it listed. A limit saved but not shown means the change did not go through.

Confidential Support

Reach Out to Free Help

In your account you will find our live chat, and these lines cost nothing.

National Gambling Helpline (GamCare)

Run by GamCare, the National Gambling Helpline is free, answers at any hour and keeps what you say confidential; players and relatives can call or open live chat. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous runs free meetings led by those who attend, needs no appointment, and welcomes family and friends at mixed meetings; ring before you go. gamblersanonymous.org.uk

A Clear Sense of Duration

Do I Lose My Balance? A cooling-off period is a break of hours or days that you set yourself, and your account simply pauses with everything inside left as it is. Start it from the safer gambling section, and access returns when the stretch you chose ends.

When You Need a Hard Stop. Self-exclusion in the casino account shuts your access for a long stretch of your choosing, and it cannot be undone early. Set it in the safer gambling section; from then until the period ends, deposits and play stay closed to you.

Block Every UK Site. GAMSTOP is the national self-exclusion register, run by The National Online Self Exclusion Scheme Limited. One registration covers every licensed site for at least six months and can take up to 24 hours to begin; apply online with an email check if you live in the UK. gamstop.co.uk

Age Verification and Guidance

Documents Before Payout. A date of birth field sits in the sign-up form, and nobody under 18 gets an account. Identity documents are checked before the first withdrawal, so age is confirmed twice.

Controls for the Household Device. Settings on a shared laptop or phone can block gambling sites for everyone who uses it. Parental controls and network filters cover the device, not just one account.

Watching Someone Close. The account statement shows the deposits that worried you, and it can start a calm conversation. When talking stalls, the National Gambling Helpline advises relatives free of charge, day or night.

Read This Before Your Next Deposit

Catching the shift early keeps the choice in your hands, before a bad evening turns into a routine. In your account, a limit set before you play or a short pause is the first step, and the calmest one.

Read through these and see which, if any, sound like your own week.

Chasing a loss with a bigger stake
Hiding how much time you spend playing
Borrowing money to keep the account topped up
Playing past the point you planned to stop
Thinking about the next session at work
Feeling flat until you are logged in again
Spending bill money on a spin

Mid-Session Doubt

When the Limits Need Explaining

Worth a look when a limit, a pause or a stop is already in your head.

Can I set deposit limits on my phone?+

Yes, the mobile version of your account holds the same limit controls as the desktop view. Open the responsible gambling section in your profile and the deposit limit sits alongside your loss limit and reminders. Anything you save applies to the account itself, not to the device.

Can I end my self-exclusion before the period is over?+

No, the exclusion runs for the whole period you chose and cannot be lifted early. That is the point of it: the decision made today holds when the mood shifts. When the period finishes, the account returns to normal only if you ask for that.

What does a cooling-off period actually change?+

A cooling-off period closes your account for the time you pick, and nothing new can be deposited or played in it. Existing balances are handled by the support team. Once it ends your account reopens and you can play as before, so it suits a short break rather than a full stop.

Does excluding myself here cover other casino sites?+

Not by itself, so a self-exclusion set here only applies to this account. To be blocked across licensed sites in the United Kingdom, join GAMSTOP, the national scheme; registering there takes up to 24 hours to take effect. Doing both gives the wider cover.

How do I shut my account down for good?+

Closing it permanently is done through the support team, and an email to [email protected] is the simplest route. Say that you want the account closed rather than paused, and the team will confirm what happens to any remaining balance.