Three checks, one clean start

Why does Neonstake Casino ask for KYC documents?

Every licensed casino must know who it pays, so we check your identity — normally within 12 hours of receiving your documents.

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MGA/B2C/313/2010 — regulated by Malta Gaming Authority, audited by GLI, SIQ, and iTech Labs since 2010

Quick overview

What the identity check gives you

Six short lines settle who checks you, how long it takes and where to ask.

Who checks

Neonstake Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/313/2010

How long

12 hours

When it is mandatory

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age checked

18+

Your route through the check

The first-try verification route

Four steps tell you where to look, what to send and what to expect back.

The verification section

Sign in and open the verification section of your account. Each document type sits in its own slot, so you can see straight away which ones are still empty.

Are all four corners showing?

Photograph your identity and address papers in daylight, flat on a table. Check that all four corners and every line of text are readable before you send them.

Match the name on the card

Prove the payment method you used with a screenshot or statement showing your name and the last digits. Details that match your account sail through.

After you press send

Our team reviews what you sent and answers by e-mail, usually within 12 hours. Keep an eye on your inbox so a quick re-upload does not slow you down.

A check that clears quickly

Identity, address and payment proof

After this table you will know exactly which copy to send and what it has to show.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showPhoto page, all corners, in date

Proof of address

ConfirmsWhere you live now

Copy must showYour name, full address, issued recently

Payment method confirmation

ConfirmsThe card or wallet you pay with

Copy must showYour name and last four digits

Before you cash out

The moments we ask for your papers

By the end you will know which moments prompt a check and what each one asks of you.

Check your spelling

The moment your name or date of birth differs from our file, we ask for proof of identity so the two records agree.

A bigger limit ahead

Once you raise a deposit limit, the licence asks us to look closer, so proof of identity and proof of address come first.

Keep your slips handy

When a transfer looks unusually large against your usual pattern, a quick look at proof of identity and payment method confirmation keeps the account moving.

Have three files ready

On your first withdrawal we must finish the check the licence requires, so proof of identity, proof of address and payment method confirmation are asked for.

Proof that keeps your payout moving

From the moment you open an account, our Malta Gaming Authority licence (MGA/B2C/313/2010) makes us ask where funds come from when the picture is unclear. It is a routine AML step for every licensed operator, never a suggestion that you have done anything wrong.

Depending on your case, we may ask you for one or more of these:

Bank statements from your current account
Payslips from an employer
Tax notices in your name
Records of a property sale
Savings or investment statements

A photo we could not accept

Matching made simple. A middle name spelled differently or an old flat number makes the paper disagree with your account, so nothing can be matched. Update the details in your profile first Send a document with matching wording

Half shown, not cleared. Glare, a thumb over the corner or a crop at the edge hides the very details we are asked to confirm. Lay the paper flat near a window Fit all four corners in the frame

How recent is recent? Address papers age quickly, and one dated long before the move you told us about cannot show where you live now. Order a fresh copy from your bank Download the latest bill from your provider

Clarity before you send

What happens to my documents and my payout?

Every doubt you brought about the check, settled in a few short lines.

Which regulator licenses Neonstake Casino, and under what number?+

Neonstake Casino Ltd. holds its licence from the Malta Gaming Authority under number MGA/B2C/313/2010. That licence is what obliges us to confirm who you are before money leaves your account. You will find the same details in the footer of every page.

Will a photo taken on my phone be accepted?+

Yes, a clear photo from your phone camera is fine. By the time most players try it, daylight near a window does the job: all four corners in frame, no flash glare, nothing covering the text. Screenshots and scanned photocopies are the two things that usually come back.

Is my ID safe once I have sent it in?+

Your files travel over 256-bit SSL encryption and are seen only by the team handling your check. We keep them for the purpose the licence sets, nothing wider. If you would rather know more about how we hold data, [email protected] reaches the people who manage it.

What if you turn down one of my documents?+

You get a message naming the single problem, such as a blurred edge or a name that does not match. By then, sending a fresh copy to [email protected] is usually all it takes. Most resubmissions clear inside the same 12 hours.

Do I have to verify before I can withdraw?+

Yes. Our licence requires a completed check at the latest before your first withdrawal, and we may ask sooner, at sign-up or on your first deposit. Please treat the check as part of joining rather than a step you can put off until later.

Why does the casino want to know where my money comes from?+

It is a routine duty the licence places on every operator, aimed at money laundering, not a suspicion about you. A short question about your income or savings, answered plainly, closes it. Think of it as the same paperwork a bank completes when you open an account.